River Edge Behavioral Health
iCare Recovery

Frequently Asked Questions

Click the questions below for the answers:

How do I apply to work at River Edge Behavioral Health Center?

How do I receive mental health, drug or alcohol treatment from River Edge?

How do I get help for a friend or relative who is facing mental illness or substance abuse problems?

What if my loved one doesn't want help?

How does my child receive services from River Edge?

My relative or friend receives services at River Edge, can I receive information about his or her condition?

How do I request a patient record?


Answers

How do I apply to work at River Edge Behavioral Health Center?

  1. Click on the 'Careers' tab at the top right of the River Edge webpage.
  2. Click on the 'Current Openings' tab on the left of the webpage that comes up.
  3. Click on a position that interests you.
  4. All interested persons MUST apply through the 'Apply Now' portal on the webpage.

Please note:

  • All applicants must pass a satisfactory criminal background clearance and pre-employment drug screening.
  • No information regarding application status can be shared via any medium.
  • All qualified applicants will be considered but may not necessarily receive an interview.
  • Selected applicants will be contacted by the hiring agency for next steps in the selection process.
  • Applicants who are not selected will not receive notification.

How do I receive mental health, drug or alcohol treatment from River Edge?

Adults can Access Services 24 hours a Day, 7 Days a Week, 365 Days a Year
River Edge Crisis Service Center

Any adult experiencing a mental health or substance use crisis may present for services without an appointment at the 24/7/365 at:

River Edge Crisis Service Center
60 Blandy Way Office Park, Highway 22 West
Milledgeville, Georgia 31061
478-451-2797

Other Options for Walk-In Services for Adults & Youth
Adults for whom the Crisis Service Center is inconvenient or youth may present without an appointment to any of the following Locations

River Edge – Baldwin Outpatient
60 Blandy Way Office Park, Highway 22 West
Milledgeville, Georgia 31061
8:30 a.m. - 4:30 p.m. Monday through Friday

River Edge – Bibb Outpatient
175 Emery Highway
Macon, Georgia 31217
8:30 a.m. - 4:30 p.m. Monday through Friday

River Edge – Monroe Outpatient
168 Old Brent Road
Forsyth, Georgia 31217
8:30 a.m. - 4:30 p.m. Monday through Friday

To schedule an appointment, call River Edge Centralized Scheduling at 478-803-7700 or 478-451-2765 if in Milledgeville.

What do I need to bring to the first appointment?

  • Picture ID
  • Social Security Card
  • Insurance Card* (*If no insurance, proof of income through a wage earning statement from the Department of Labor)
  • Proof of residence in Georgia
  • Award letter(s) related to any benefits received (social security, food stamps, etc.)
  • Current medications

How do I get help for a friend or relative who is facing mental illness or substance abuse problems?

  1. Recognize that mental illnesses and addictions are biologically based brain disorders for which treatment is effective and recovery can be expected.
  2. Don’t be afraid to talk about mental health or substance use problems with love and concern to encourage someone to seek help.  Caring conversation won’t make the problems worse.
  3. If your loved one asks for help, seek help IMMEDIATELY.  It is not uncommon that some sort of crisis triggers a request for help.  When the crisis passes, often the motivation does too.  Capitalize on any crisis to encourage the one you love to seek treatment.  Do not wait.

What if my loved one doesn't want help?

  1. If you are the legal guardian of a youth 17 years old or younger whose mood or behaviors concern you, bring them for an assessment – even if they don’t want to come.  Would you ask a child with a fever whether they wanted to go to the doctor?  No.  Mental health concerns and involvement with chemicals interfere with a youth’s ability to think clearly.  Because you care, try to intervene early.  Early intervention is linked to better long term outcome. 
  2. In Georgia, persons 18 and older can choose NOT to seek help except when:
    • A physician, PhD psychologist, Licensed Clinical Social Worker, Licensed Professional Counselor or advanced practice nurse assesses a person to be at imminent risk of suicide or homicide due to mental illness or addiction or to be so impaired by mental illness or addiction they cannot care for themselves.  Inly in those cases, these professionals can involuntarily commit an individual to 72 hours of assessment and care at specialized facilities; OR
    • 2 individuals have witnessed an adults behaviors suggesting imminent danger to self or others due to mental illness or addiction within the previous 48 hours and sign affidavits at the office of the probate judge of the county where the individual needing help resides.  Once the affidavits are signed, the Probate Judge issues an Order to Apprehend (OTA).  Law enforcement from that county pick up that individual and transport him or her to the nearest emergency receiving facility where the individual can be involuntarily held for 72 hours of assessment and care.

If the person you care about doesn’t yet fit the imminent danger criteria that permits involuntary assessment, don’t give up! 

Take care of yourself. 

Demonstrate caring for the person by continuing to encourage follow through with treatment.  Allow circumstances to make seeking treatment the most attractive option.  Sometimes, this involves “tough love”, refusing to lessen consequences caused by the person needing help’s choices or refusing to take on responsibilities appropriate for that person to handle.  The motive is because you care and want to encourage follow through with treatment to recovery.  Never forget:  treatment is effective, and recovery can be expected!

How does my child receive services from River Edge?

An adult with custody or guardianship MUST accompany the youth to appointments in order to sign consents.  Youth and their custodian/guardian may present without an appointment to any of the following Locations

River Edge – Baldwin Outpatient
60 Blandy Way Office Park, Highway 22 West
Milledgeville, Georgia 31061
 8:30 a.m. - 4:30 p.m. Monday through Friday

River Edge – Bibb Outpatient
175 Emery Highway
Macon, Georgia 31217
8:30 a.m. - 4:30 p.m. Monday through Friday

River Edge – Monroe Outpatient
168 Old Brent Road
Forsyth, Georgia 31217
8:30 a.m. - 4:30 p.m. Monday through Friday

To schedule an appointment, call River Edge Centralized Scheduling at 478-803-7700 or 478-451-2765 if in Milledgeville.

What do I need to bring to the first appointment?

  • Picture ID
  • Social Security Card
  • Insurance Card* (*If no insurance, proof of income through a wage earning statement from the Department of Labor)
  • Proof of residence in Georgia
  • Award letter(s) related to any benefits received (social security, food stamps, etc.)
  • Current medications

My relative or friend receives services at River Edge, can I receive information about his or her condition?

As with all health care, information regarding care provided at River Edge is protected by Federal privacy laws.  You may receive information about your relative or friend only if:

  • You are the legal guardian of or have legal custody of a youth receiving services who is younger than 18, or
  • There is a signed, HIPAA compliant Authorization for the Release of Information signed by the appropriate party that allows us to release information to you.  Please understand that Authorizations for the Release of Information also specify what information may be released. The person with legal custody of the youth receiving services or the adult receiving services decide what information River Edge is authorized to release..

To protect persons served, only signed authorizations are valid; faxed or scanned and emailed authorizations cannot be accepted.

Please understand that staff seek to confirm identity of requester prior to verbal release.

Also, if you desire written information, there are timeframes and fees that apply.

At all times, the clinical needs of the persons served are our first priority.

How do I request a record of a person served?

Release of records to individuals served by River Edge may require Medical Director approval.

The process:

  1. Submit a written request for information long with a valid, original signed Authorization for the Release of Information to:
    River Edge Health Information Services
    175 Emery Highway
    Macon, Georgia 31217 
     
  2. Fees for document production vary and are in accord with Georgia law. 
     
  3. If the request and Authorization meets HIPAA requirements and the fee is paid, the records are released within 30 days of the date River Edge Health Information Services receives the request, in accord with Georgia law.
     
  4. If the request and Authorization does NOT meet HIPAA requirements, a letter and a blank copy of the River Edge Authorization for the Release of Information is mailed to the requester, in accord with Georgia law.
     
  5. All responses to requests are mailed via U.S. Post Office general mail delivery unless requestor communicates desire to pick up records prior to their being mailed.  Records may be picked up only by the individual specified on the  Authorization for Release of Information at: 

River Edge Health Information Services
175 Emery Highway
Macon, Georgia 31217